Guide for Tenants

Is the property suitable for your needs?

Moving into a new rented property can see you incurring expenses in the early stages before you take occupation, so you must be sure that you are happy with the location and accommodation of the property before you enter into the letting process and a subsequent tenancy agreement.

Please be aware that both the rent and bond must be paid in full before any keys will be released to the tenant. The tenant will also receive a copy of the Gas Safety Certificate(where applicable), Energy Performance Certificate and “How to Rent” booklet.

●  Assured Shorthold Tenancies are for a minimum period of 6 months

●   Pets only allowed subject to the landlords discretion

●   Unfurnished properties usually contain carpets, curtains and cooker

What are your responsibilities?

You must give your landlord access to the property to inspect it or carry out repairs. Your landlord has to give you at least 24 hours notice and visit at a reasonable time of day, unless it’s an emergency and they need immediate access.

●  Take good care of the property, eg turn off the water at the mains if you’re away in cold weather.
●  Pay the agreed rent, even if repairs are needed or you’re in dispute with your landlord.
●  Pay other charges as agreed with the landlord, eg Council Tax or utility bills. Repair or pay for any damage caused by you, your family or friends.




Thank you for renting a property from Boultons Harrisons Ltd. We act as agents on behalf of the landlord of your property. As agents, we have an obligation to the landlord to ensure the tenancy runs as smoothly as possible, the rent is paid promptly and the property is maintained to the same standard as the day the tenancy began. Therefore, we would request that in the event of any issues arising during your occupation of the property, you contact us as soon as possible.

This document is a very brief summary of certain points in your Agreement and contains information that will ensure that your tenancy of the property will be as comfortable as possible.


The Tenancy Agreement

The agreement you have signed is a legal contract between the landlord of the property and yourself. You should read through the agreement carefully and ensure you understand it fully and if in doubt consult a solicitor or other qualified person. The tenancy agreement places legal obligations on you, some of which are explained below and overleaf.

TERM: The agreement is on an Assured Shorthold Tenancy Agreement, which means that you can stay in the property for the period of the Agreement, provided you meet all the obligations of the tenancy. You have the right to an initial minimum term of six months unless some other arrangement has been agreed.

NOTICE PERIOD: If the landlord wishes to end the tenancy at or after six months, we will serve what is known as a Section 21 Notice, which gives you two months’ notice for you to have to leave the property.

EARLY SURRENDER: Due to the terms of the agreement, you are contracted to remain at the property until the end of the period stated in the agreement. Should you decide to leave at the end of the period stated in the agreement, you must notify us in writing, giving a minimum of one month’s notice prior to the end of the period.

Please Note: Should you vacate the property prior to the end of the contracted period, whether or not you give a month’s notice you will be liable for all rent payments due until the end of the contracted period, or until we are able to find a replacement tenant. You will also be liable for the landlord’s re-letting fee for the new tenancy.

SHARERS: Every adult that moves into the property (eighteen years old and above) must be named on and must sign the tenancy agreement. Please be aware that it will be a breach of the agreement should anybody else move into the property during your tenancy without express written permission from the landlord. Should permission be granted, a new tenancy agreement will be drafted and must be signed by all adults.


If a fault becomes apparent at the property, you must inform us immediately. Failure to do so may mean that you are held responsible for any further deterioration as a result of the delay. Once we have been informed of a fault we will contact the landlord and act upon their instructions.

Please Note: You must not instruct a contractor to undertake any work without our permission. The cost of any works carried out without our permission will become your responsibility.


When any detectors are fitted in the property, under the terms of your agreement, you are obliged to ensure they are checked regularly and are kept in good working order. This is for your safety and the safety of your family. We recommend a daily check, however, they must be checked at least once a week. If you become aware of a fault you must notify us immediately.


Should you wish to make any changes to the property, you must inform us in writing and wait until permission is given before any work commences. Permission will not be withheld unreasonably. However, should the redecoration be anything garish, at the end of your tenancy we may insist that the property is repainted to the same standard and colour scheme as when you moved in. Bold or strong colours will not be permitted.


If the property has a garden it is your responsibility to ensure the lawns are cut regularly and the borders are kept weed free. In addition, the garden must be kept tidy and free from refuse.


We require a deposit for every tenancy. This deposit is refundable only after you have vacated the property and provided that: ●  Your rent is paid up to date
●  The property has been well maintained
●  All utility bills relating to the tenancy have been paid
●  All items listed on the inventory are all present and in good condition
The landlord must be satisfied with the property before the deposit is refunded.

As long as the points above are satisfied, the deposit will normally be refunded within ten days by company cheque and sent to your forwarding address.


Tenants are responsible for ensuring the rent is paid in full and on time. Paid by standing order, rent is deducted from your Bank and should reach our account by the rent due day. This saves you the worry of taking the trouble of bringing the rent to our office and protects you from the potential of a bad payment history should the rent be brought in late. If you are in receipt of Housing Benefits you have an obligation to ensure that payments are made as quickly as possible. Please note, we will liaise with the Housing Benefits Office prior to issuing you the tenancy to ensure your application has been confirmed. Please Note: Should we incur any costs as a result of a late payment in rent, this cost may be passed on to yourself.


The landlord is responsible for insuring the property and any items owned by them and left in the property. You are responsible for arranging your own insurance for your possessions. Neither the landlord nor ourselves will accept any responsibility for loss or damage to your possessions whilst at the property. We can provide you with a competitive quotation for contents with Legal & General through our association with Mortgage Advice Bureau.


If you are going to be away from the property for more than two weeks at any one time you must inform us in writing. Being unoccupied for a period may affect the house insurance and we may have to take steps to protect the property.


You must contact all utility suppliers, gas, electric, Council Tax and have a final bill sent to yourselves showing these accounts are up to date or that arrears have been transferred to your new address. A copy of this must be given to Boultons Harrisons Ltd so we are able to release your deposit as quickly as possible.


You must gain written permission from the landlord before introducing pets into the property. You must consult us prior to introducing a pet and submit a written request, which must include the age, type and breed. Permission will not normally be withheld unreasonably. However please be aware that the introduction of some animals may cause an increase in the amount of deposit we hold. Some landlords may not approve the introduction of pets in any circumstances.


We do hope you will be happy in the property. If we can help in any way please do not hesitate to contact us.


"I have moved out of my apartment today to begin a new adventure abroad, Boultons have been fantastic for the 4 years I have been with them. Fiona and Hannah have continuously supported me with everything I need. I am so grateful. I would massively recommend Boultons to anyone! Thank you!!"
Shauna Graley